Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

IPTV Subscriptions

How do I receive my IPTV subscription?

After your order is confirmed, your IPTV activation details will be sent to the email address you provided during checkout.

How long is my subscription valid?

All StreamZone IPTV subscriptions are valid for 12 months from the activation date.

Can I use my subscription outside Morocco?

Yes. Your subscription can be used anywhere in the world with a stable internet connection.

Which devices are supported?

StreamZone IPTV is compatible with many devices, including:

  • Android TV

  • Google TV

  • Smart TVs (compatible apps required)

  • TV Boxes

  • TV Sticks

  • Android smartphones and tablets

  • iPhone and iPad

  • Windows PCs

  • Mac computers

Which application should I use?

Your IPTV service is designed to work with Smarters Player Pro. Setup instructions are provided after purchase.

TV Boxes & TV Sticks

Do the TV Boxes include IPTV?

Yes. Every StreamZone TV Box includes a 12-month StreamZone IPTV subscription, depending on the model you choose.

Are the TV Boxes ready to use?

Yes. StreamZone TV Boxes come pre-configured with the required streaming application to make setup as simple as possible.

What is included in the box?

Depending on the model, your package may include:

  • StreamZone TV Box or TV Stick

  • Remote Control

  • HDMI Cable

  • Power Adapter

  • Quick Start Guide

  • 12-Month IPTV Subscription

Do I need a satellite dish?

No. StreamZone TV Boxes and TV Sticks work through your internet connection.

Satellite Receivers may require satellite equipment depending on the model and intended use.

Orders & Delivery

How long does delivery take?

Digital subscriptions are delivered by email after your order is confirmed.

Physical products are shipped to the delivery address provided during checkout. Delivery times may vary depending on your location.

Can I track my order?

Yes. Tracking information will be provided for eligible physical shipments.

Payments

Which payment methods do you accept?

Available payment methods are displayed during checkout.

Support

Can you help me with installation?

Yes. Our support team is available to help with setup and activation.

How can I contact StreamZone?

You can contact our customer support team through the contact methods listed on our Contact Us page.

Warranty & Returns

Do TV Boxes include a warranty?

Eligible hardware products are covered by the warranty described in our Warranty Policy.

Can I return my order?

Please refer to our Refund & Returns Policy for complete information about returns, exchanges, and eligibility.

If your question is not answered here, please visit our Contact Us page. Our team will be happy to assist you.