Refund & Returns Policy

Refund & Returns Policy

Last updated: August 2026

Thank you for shopping with StreamZone.

We want every customer to have a great experience. Please read this policy carefully before placing your order.

Digital Products (IPTV Subscriptions)

Digital subscriptions are delivered electronically and begin once the activation details have been provided.

Because of the nature of digital products, IPTV subscriptions are generally non-refundable once they have been delivered or activated.

If you experience a technical issue with your subscription, please contact our support team before requesting a refund. We will make every reasonable effort to help resolve the problem.

If we are unable to provide the purchased service due to an issue on our side, we may offer an appropriate solution, which could include technical assistance, a replacement activation, or another suitable resolution.

Physical Products

The following products are covered by this section:

  • Smart TV Boxes

  • Smart TV Sticks

  • Satellite Receivers

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us process your request, please provide:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem (if applicable)

Returns

To be eligible for a return, products should be:

  • Returned in their original condition

  • Returned with all included accessories

  • Returned in the original packaging whenever possible

Products showing signs of misuse, accidental damage, unauthorized modification, or improper handling may not qualify for a return or exchange.

Exchanges

If your product is found to be defective or damaged due to a manufacturing issue, we will review your case and, where appropriate, arrange a replacement or exchange.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

The time required for the refund to appear may vary depending on your payment provider.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once a digital subscription has been delivered or a physical order has been dispatched, cancellation may no longer be possible.

Non-Returnable Items

The following items are generally not eligible for return:

  • Delivered or activated IPTV subscriptions

  • Products damaged due to misuse or improper handling

  • Products returned without essential accessories when those accessories are required for resale

Need Assistance?

Our goal is to resolve any issue quickly and fairly.

If you have questions about your order or believe there is a problem with a product, please contact our customer support team through the Contact Us page before opening a dispute.

We appreciate the opportunity to help and will do our best to find an appropriate solution.

Thank you for choosing StreamZone.