Shipping Policy

Shipping Policy

Thank you for shopping with StreamZone.

This Shipping Policy explains how digital and physical orders are delivered.

Digital Products

The following products are delivered digitally:

  • StreamZone Essential IPTV Subscription

  • StreamZone Premium IPTV Subscription

Delivery Method

Your activation details will be sent to the email address provided during checkout.

No physical item will be shipped for digital subscriptions.

Please ensure that your email address is correct before completing your order.

Physical Products

The following products are shipped to your address:

  • Smart TV Boxes

  • Smart TV Sticks

  • Satellite Receivers

Each order is carefully prepared before shipment to help ensure it arrives in good condition.

Processing Time

Orders are processed as soon as possible after payment confirmation.

Processing times may vary during weekends, holidays, or promotional periods.

Delivery Areas

We currently deliver throughout Morocco.

If international shipping becomes available, eligible destinations will be displayed during checkout.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before you complete your purchase.

Any available free shipping promotions will also be shown during checkout.

Order Tracking

For eligible shipments, tracking information will be provided once your order has been dispatched.

Incorrect Shipping Information

Please make sure your shipping address and contact information are accurate before placing your order.

StreamZone is not responsible for delays or delivery issues caused by incorrect customer information.

Delays

While we aim to deliver orders as quickly as possible, unexpected delays may occasionally occur due to courier services, weather conditions, holidays, or other circumstances beyond our control.

We appreciate your understanding in these situations.

Damaged Packages

If your package arrives visibly damaged, please contact our support team as soon as possible and include photos of the package and the product.

This helps us investigate the issue and provide an appropriate solution.

Questions

If you have any questions regarding shipping or delivery, please contact our customer support team through the Contact Us page.

Thank you for choosing StreamZone.